Succeeding in Difficult Conversations (POSTPONED)

** As of Thursday, October 28, 2021, this session has been postponed. **

Get the tools you need to successfully navigate your difficult conversations in this intensive half-day workshop, which is distilled from our full-day version.

We all face them: those difficult conversations that stress us out, rile us up, and keep us awake at night. Join difficult conversations expert, author, and coach Diane A. Ross as she reveals the most important steps of succeeding in difficult conversations. This interactive workshop hits the highlights of what you need to know, including real-life tools, strategies, and examples, so you can improve your difficult conversation outcomes from day one. We will touch on the difficult conversation fundamentals, including:

• The crucial question you MUST ask yourself before every difficult conversation
• Preparation strategies that are simple to master, easy to implement, and set you up for success
• What an ABC message is and why every successful conversation starts with one
• How to navigate reactions so you can stay calm and in control  
• Two critical secrets of powerful responses to make sure your message gets through.

Imagine what would be possible for your professional relationships if you could promptly and confidently say what you needed to say. The ability to communicate about awkward or difficult topics gives you the opportunity to improve outcomes and relationships.

Facilitator

Diane A. Ross

Diane A. Ross is a communication expert who teaches people around the world how to tackle difficult conversations with confidence, poise, and power. A former litigation lawyer turned author and professional speaker. Diane brings a fun and accessible approach to tackling the conversations we’re most afraid to have. She is a Certified Executive Coach and trained in Advanced Negotiation and Mediation at Harvard Law School.

www.ElephantConversations.com.

Registration

As of Thursday, October 28, 2021, this session has been postponed.

Registration in this session is required. Those successfully registered will receive a registration confirmation within one week of the session date.

NO-SHOW PENALTY: If you register and do not attend or cancel after 3pm on the day before the event, it may affect your eligibility to join future events. To avoid this no-show penalty, please cancel by at least 3pm the day before the event by e-mailing postdoctoral.fellows@ubc.ca.

PDFO EVENT COMMUNITY AGREEMENT

The PDFO has created a community agreement for our events in order to foster an inclusive, welcoming, and respectful environment in which all event attendees feel safe and supported.

By participating in a PDFO event, we commit ourselves to:

• Treating one another with kindness, courtesy and respect in all interactions;
• Engaging in gracious, active listening and valuing others’ opinions;
• Not dominating discussions so that others can share during the session;
• Ensuring that any potentially confidential or sensitive information shared as part of the session is not shared outside of the session;
• Actively participating in the session; and
• In online sessions, when possible and if comfortable sharing audio and/or video to create a greater sense of community and participation.

Accessibility

If you have a disability or medical condition that may affect your full participation in the event, please email postdoctoral.fellows@ubc.ca in advance of the event.

PDFO EVENT COMMUNITY AGREEMENT

The PDFO has created a community agreement for our events in order to foster an inclusive, welcoming, and respectful environment in which all event attendees feel safe and supported.

By participating in a PDFO event, we commit ourselves to:

• Treating one another with kindness, courtesy and respect in all interactions;
• Engaging in gracious, active listening and valuing others’ opinions;
• Not dominating discussions so that others can share during the session;
• Ensuring that any potentially confidential or sensitive information shared as part of the session is not shared outside of the session;
• Actively participating in the session; and
• In online sessions, when possible and if comfortable sharing audio and/or video to create a greater sense of community and participation.

DELIVERY FORMAT

This panel will be delivered online via Zoom. The following suggestions may help to improve the online experience:

• Use headphones to reduce noise and avoid feedback between your mic and speaker.
• Ensure that you are in a quiet location so that the audio does not get polluted with unwanted noise.
• Keep your microphone on mute unless you are speaking during the session.
• In case of technical problems, time for plugin downloads, etc., please attempt to log into the Zoom meeting 10-15 minutes before the start. You will be placed in the waiting room until the official start time.