Navigating Reactions in Difficult Conversations

Hook or promise: having tools and strategies to manage reactions in difficult conversations gives you more confidence to tackle tough conversations because you know you can handle whatever comes your way.

We all need to have to have difficult conversations from giving negative feedback, to delivering bad news, to saying no.

The bad news? They are unavoidable in business and in life.

The good news? While you can’t avoid these conversations, you can learn how to stay calm in how you react and handle yourself in a way that gives you power to influence the conversation.

Mastering the art of difficult conversations is of critical importance for every leader who wants to enhance communication with their teams, increase productivity and reduce the stress associated with delivering difficult news.

In this action-packed session, you will learn:

• Preparation strategies that are simple to master, easy to implement, and set you up for success
• 3 crucial tools to reduce even the strongest reactions
• Insider secrets to keep yourself calm and your own reactions in check
• Easy success tips for handling reactions with courage, poise and power so you can stay focused and keep the conversation productive

This workshop gives you a results-oriented approach that provides the confidence and courage to step up and face difficult conversations. When they walk away, they’ll have the tools needed to get results in any personal or professional situation.

Facilitator

Diane A. Ross

Diane A. Ross is a communication expert who teaches people around the world how to tackle difficult conversations with confidence, poise, and power. A former litigation lawyer turned author and professional speaker. Diane brings a fun and accessible approach to tackling the conversations we’re most afraid to have. She is a Certified Executive Coach and trained in Advanced Negotiation and Mediation at Harvard Law School.

www.ElephantConversations.com.

Registration

Registration in this session is required and is now open. Those successfully registered will receive a registration confirmation within one week of the session date.

NO-SHOW PENALTY: If you register and do not attend or cancel after 3pm on the day before the event, it may affect your eligibility to join future events. To avoid this no-show penalty, please cancel by at least 3pm the day before the event by e-mailing postdoctoral.fellows@ubc.ca.

PDFO EVENT COMMUNITY AGREEMENT

The PDFO has created a community agreement for our events in order to foster an inclusive, welcoming, and respectful environment in which all event attendees feel safe and supported.

By participating in a PDFO event, we commit ourselves to:

• Treating one another with kindness, courtesy and respect in all interactions;
• Engaging in gracious, active listening and valuing others’ opinions;
• Not dominating discussions so that others can share during the session;
• Ensuring that any potentially confidential or sensitive information shared as part of the session is not shared outside of the session;
• Actively participating in the session; and
• In online sessions, when possible and if comfortable sharing audio and/or video to create a greater sense of community and participation.

Accessibility

If you have a disability or medical condition that may affect your full participation in the event, please email postdoctoral.fellows@ubc.ca in advance of the event.

PDFO EVENT COMMUNITY AGREEMENT

The PDFO has created a community agreement for our events in order to foster an inclusive, welcoming, and respectful environment in which all event attendees feel safe and supported.

By participating in a PDFO event, we commit ourselves to:

• Treating one another with kindness, courtesy and respect in all interactions;
• Engaging in gracious, active listening and valuing others’ opinions;
• Not dominating discussions so that others can share during the session;
• Ensuring that any potentially confidential or sensitive information shared as part of the session is not shared outside of the session;
• Actively participating in the session; and
• In online sessions, when possible and if comfortable sharing audio and/or video to create a greater sense of community and participation.

DELIVERY FORMAT

This panel will be delivered online via Zoom. The following suggestions may help to improve the online experience:

• Use headphones to reduce noise and avoid feedback between your mic and speaker.
• Ensure that you are in a quiet location so that the audio does not get polluted with unwanted noise.
• Keep your microphone on mute unless you are speaking during the session.
• In case of technical problems, time for plugin downloads, etc., please attempt to log into the Zoom meeting 10-15 minutes before the start. You will be placed in the waiting room until the official start time.