Succeeding in Difficult Conversations (online)

Date & Time

Wednesday, 13 May 2020 - 9:00am to Thursday, 14 May 2020 - 11:00am

Location

Online via Zoom

Organizer

Postdoctoral Fellows Office

 

 

Update May 8, 2020: Due to very high interest in this session, a second session has been added for Thursday, May 14, 2020. The May 13 session is full, and those registering for this session will be placed on the registration list for May 14 if space is available. Those successfully registered will receive a confirmation email in advance of the session.

Get the tools you need to successfully navigate your difficult conversations in this intensive half-day workshop, which is distilled from our full-day version.

We all face them: those difficult conversations that stress us out, rile us up, and keep us awake at night. Join difficult conversations expert, author, and coach Diane A. Ross as she reveals the most important steps of succeeding in difficult conversations. This interactive workshop hits the highlights of what you need to know, including real-life tools, strategies, and examples, so you can improve your difficult conversation outcomes from day one. We will touch on the difficult conversation fundamentals, including:

  • The crucial question you MUST ask yourself before every difficult conversation
  • Preparation strategies that are simple to master, easy to implement, and set you up for success
  • What an ABC message is and why every successful conversation starts with one
  • How to navigate reactions with ease
  • Overcoming difficult conversation jitters and dealing with reactions so your message gets heard and understood

…and more! When you know the secrets of successful difficult conversations, you reduce anxiety and gain a confident, results-oriented approach that will transform your difficult conversation outcomes in the workplace and beyond. This is a very powerful way to spend just a few short hours!

Facilitator

Diane A. Ross

A sought-after litigation lawyer with 14 years under her belt, Diane A. Ross believed she was a communication expert; that is, until she learned that her guns-blazing communication style that won case after case in the courtroom was actually damaging the relationships in the rest of her life. This realization was the beginning of over 10 years of working to uncover the secrets of effective communication in times of conflict. Diane devoured research, trained in Advanced Negotiation and Mediation at Harvard Law School, became a Certified Executive Coach and, in 2013, published her first book, The Elephant in the Office: Super-Simple Strategies for Difficult Conversations at Work. Today, she is proud to be sharing her easy-to-implement tools with hundreds of people and organizations through webinars, speaking events and www.ElephantConversations.com.

registration

Update May 8, 2020: Due to very high interest in this session, a second session has been added for Thursday, May 14, 2020. The May 13 session is full, and those registering for this session will be placed on the registration list for May 14 if space is available. Those successfully registered will receive a confirmation email in advance of the session.

Registration in this session is required, and is now open. There are limited seats available in this session, and those successfully registered will receive an email within one week of the session date.

DELIVERY FORMAT

Due to the ongoing situation surrounding COVID-19, this session will be delivered online via Zoom. The following suggestions may help to improve the online experience:

  • Use headphones to reduce noise and avoid feedback between your mic and speaker.
  • Ensure that you are in a quiet location so that the audio does not get polluted with unwanted noise.
  • Keep your microphone on mute unless you are speaking during the session.
  • In case of technical problems, time for plugin downloads, etc., please attempt to log into the Zoom meeting 10-15 minutes before the start. You will be placed in the waiting room until the official start time.

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